US/Canada Update Addendum
over 4 years ago
– Thu, Aug 29, 2019 at 08:56:59 PM
We were able to get all of the Canada orders uploaded to Amazon and the first 800 of the US orders. We will keep submitting orders as inventory is made available. It looks like around 100 shipped notices have gone out. While we are submitting the orders to Amazon in the order of who backed first, there seems to be no rhyme or reason to the order in which they process them.
More Fulfillment Updates
over 4 years ago
– Thu, Aug 29, 2019 at 12:33:43 AM
US/Canada fulfillment is being handled by Amazon, and they are still in the (potentially lengthy) process of receiving the games. As they receive them into their inventory, we can put in our Backer fulfillment orders (i.e. we cannot put in the orders ahead of them having the inventory marked as on hand). As Amazon processes the games into inventory, we are able to fulfill more and more Backer orders. We are initiating Backer fulfillment in the order that you all Backed, which seems like the most fair method. We have started uploading orders to Amazon and some are actually marked as shipping as early as today!
European fulfillment is handled by Gamesquest and they are waiting for the games to arrive from customs. Apparently, another company's shipment that was in the same container as ours has been flagged for investigation and is preventing the entire container from being released. We are investigating further.
Elsewhere, fulfillment is happening now and people are getting to play the game. We couldn't be more thrilled. Thanks once again for hanging in there with us all this time.